A Better Therapy Solution

Client
Boothby Therapy Services
Project
Case Management & Healthcare
PLATFORM
Google Cloud
The project overview

Our friends at Boothby Therapy Services provide consulting and managed therapy services for schools. This helps students with specific health needs receive support and therapy services like Speech & Language, Occupational Therapy, and Physical Therapy. Their business had grown and they needed specialized software that matched their unique processes and structure.

Opportunity

Our team has over 20 years (combined) experience working with healthcare data and developed software to manage IEPs (Individual Education Plans). ¬†When selecting a team to work with, it is valuable to already speak the same language. ūüôā

In addition, we are able to leverage from our existing code, integrations, and data management tools to build a product in less time.  Time happened to be an important factor, because the product needed to be delivered before the start of the new school year.

Process

Immigration case management has it all, complex data architecture, massive form-sets, unique legal workflows, Federal regulations, and security requirements.  How we approach our projects has everything to do with the quality and consistency of our results.

We started by filling in our knowledge gaps with interviews, attorney think tanks, attending legal conferences, studying the market, and spent time observing.  We diagramed process flows, created user profiles, and built content libraries.

‚ÄúYou can observe a lot by watching.‚ÄĚ -Yogi Berra

Research is always the foundation for the project plan.  From this, we are able to document planning assumptions and decisions, facilitate communication among project stakeholders, and define scope, cost, and timeline.  Our plans are detailed. We define the solution, data architecture, and core features.

 

During this phase, we recognized a bottleneck in content creation.  Immigration forms contain thousands of data-points, conditional questions, multiple-parties, and addendums.  In order to simplify the creation of content we developed specialized tools for our team to dynamically add fields to the database and build forms at the same time.  This freed up developer resources and allowed the support team to specialize in content.

We spent just enough time with attorneys and their staff to build empathy.  This understanding was the foundation of our aesthetically pleasing designs that are functional and provide a delightful experience for users.

The look-and-feel was crafted to be clear, match natural workflows, and load incredibly fast.  We designed for responsiveness, browser compatibility, and added graceful animations that provide visual cues and feedback.

Solution

BTS or ‚ÄúBetter Therapy Solution,‚ÄĚ is a custom web application, hosted on the Google Cloud Platform that integrates with Calendar and Drive. It‚Äôs features empower therapists and office staff by improving how the organization communicates, shares information securely, and delivers services. BTS is being used to estimate healthcare costs for school districts and manage the delivery and quality of services. Through software, people have gained new capabilities that reduce the level of effort in time-tracking, reporting, and billing so that the team can take on more challenges.

We started by filling in our knowledge gaps with interviews, attorney think tanks, attending legal conferences, studying the market, and spent time observing.  We diagramed process flows, created user profiles, and built content libraries.

‚ÄúYou can observe a lot by watching.‚ÄĚ -Yogi Berra

Research is always the foundation for the project plan.  From this, we are able to document planning assumptions and decisions, facilitate communication among project stakeholders, and define scope, cost, and timeline.  Our plans are detailed. We define the solution, data architecture, and core features.

 

During this phase, we recognized a bottleneck in content creation.  Immigration forms contain thousands of data-points, conditional questions, multiple-parties, and addendums.  In order to simplify the creation of content we developed specialized tools for our team to dynamically add fields to the database and build forms at the same time.  This freed up developer resources and allowed the support team to specialize in content.

We spent just enough time with attorneys and their staff to build empathy.  This understanding was the foundation of our aesthetically pleasing designs that are functional and provide a delightful experience for users.

The look-and-feel was crafted to be clear, match natural workflows, and load incredibly fast.  We designed for responsiveness, browser compatibility, and added graceful animations that provide visual cues and feedback.

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